What is Shared Line Appearance?

If you're thinking about upgrading your phone system to something more modern and flexible, let me introduce you to QVOICE’s next-generation Business Connect Platform. One of the best things about this platform is how it bridges the gap between the old ways of working and all the cool new features that modern cloud communication systems offer.

Let's talk about two important features: Shared Line Appearance and Call Parking. If you're used to an older PBX system (think traditional office phones with lots of buttons), you probably like how easy it is to manage calls across multiple lines. With QVOICE, you can keep that same functionality—being able to share lines across multiple phones, so anyone in your office can see when a line is busy or pick up a call from a shared line. It's a great way to keep that familiar system, but without the hassle of outdated technology.

Then there's Call Parking, which works just like the old systems, but smarter. You can "park" a call in one place, and anyone from your team can pick it up from another phone. This is perfect for busy offices or even remote teams. The flexibility of QVOICE means you get the efficiency of your old system with way more flexibility, like being able to retrieve calls from wherever you're working—whether it's in the office, at home, or on the go.

Now, here's the modern twist. QVOICE isn’t just about voice anymore; it's a unified platform for talk, chat, and even customer engagement. Imagine integrating everything—calls, WhatsApp messages, social media chats, and even web support—into one easy-to-use system. You can have all your communication in one place, making it super simple to manage your customer interactions, no matter where they come from.

Upgrading to QVOICE keeps the familiar parts of your old phone system that you like, but also opens up new possibilities for modern business communication. You'll be able to stay connected with your customers across all platforms and channels, with features that make work simpler and faster. Sounds like a win-win, right?